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The head of the British Financial Ombudsman services on Thursday unexpectedly stopped in the midst of a major inspection of the consumer compensation system in the financial services sector.
The departure of Abby Thomas, who has been leading the October 2022 October 2022, is coming while the Government has increased the pressure on all the main British regulators to facilitate the burden of the rules on companies in an effort to enhance the economy of the country labeling.
Ombudsman has attracted criticism from the City of London for awarding benefits to customers saying they were harassed by the financial services groups, which the industry managers say to remove foreign investors from the sector.
Chancellor Rachel Reeves called last year Fos and powers for financial behavior to improve the way they treat “historical market practice and mass monitoring events” in the midst of fear that banks will have to pay billions of pounds in fees fees Motor Finance of the wrong sales of quotations.
FOS and FCA have made potential changes in the financial discharge system in November, including giving longer to respond to customer complaints and reduce the scope on appeal to Ombudsman’s decisions. Counseling closed last Friday, and proposals are expected in the first half of this year.
Thomas was temporarily replaced by her deputy James Dipple-Johnstone, taking on the lead role of Ombudsman, and the main finance and risk officer Jenny Simmonds became the executive director.
