LOS ANGELES – CarParts.com, Inc. (NASDAQ: PRTS), an established online retailer of automotive parts and accessories, has introduced a new membership program, CarParts+, aimed at improving the online shopping experience for vehicle maintenance products and services. The program is available for an annual fee of $79 and combines a number of benefits including roadside assistance, delivery incentives and superior customer support.
CarParts+ members will have access to 24/7 roadside assistance, covering services such as 15-mile towing, battery top-ups, tire changes, lockout service and emergency fuel delivery. The program also offers free shipping on more than half a million eligible items and doubles the return window, extending it from the standard 30 days to 60 days for online returns. In addition, membership provides VIP customer service, which includes a dedicated phone line and text support for quick assistance.
Senior Director of Customer Experience at CarParts.com, Aurelia Pollet, emphasized the convenience that CarParts+ aims to provide customers, stating that the program is designed to support vehicle owners by offering essential tools and support to keep their vehicles in good condition.
This CarParts.com initiative reflects the company’s commitment to innovation and customer-centric service. By combining various benefits into one membership, CarParts.com offers a comprehensive solution for car owners looking for a simpler and more cost-effective approach to managing their automotive needs.
The launch of CarParts+ is based on a press release and represents the company’s latest effort to meet the growing demands of the online auto parts market.
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