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Barclays expects to pay up to £ 7.5 million to customers after interrupting at British Bank meant that more than half of the payment failed during the three -day period last month.
The bank was told in a letter to the Treasury Choos – which announced the findings of the IT Britain’s largest interruptions on Thursday after an incident in Barclays – that it would expect to pay between £ 5 million and £ 7.5 million to customers.
The best nine banks and construction companies in Britain accumulated the equivalent of more than 33 days of unplanned technology disappearances and systems in the last two years, according to data collected by the Committee. It was also found that at least 158 IT failure incidents occurred between January 2023 and February 2025.
Barclays’s three -day The interruption began On January 31, and caused discomfort for millions of customers, including those who were trying to fulfill the deadline for paying HMRC after they filed their tax return for self-assessment.
A high street bank confirmed that 56 percent of online payments during last month’s incident failed due to failure in Mainframe systems.
The probe found that the British bank had already paid almost £ 5m pounds because it had suffered 33 failures in the last two years, excluding the latest incident – the largest number of all the banks that were estimated. That means Barclays It could end up paying a total of £ 12.5 million in damages thanks to the failures that have been going on since January 2023.
HSBC suffered 32 interruptions during this period, the second highest number, and paid to customers more than £ 200,000. Natwest hit 13 incidents that lasted a total of 194 hours, which is the largest amount of time, which paid the bank nearly £ 350,000 to consumers in fees.
“For families and individuals who live a check pay a check for payment, loss of access to banking services on the salary can be a scary experience,” said the chairman of the Dame Meg Hillier Treasury Committee. “The fact that there have been enough interruption to fill in the whole month in the last two years shows that the customers’ frustrations are completely valid.”
Executive director of Barclays UK Vim Mara told the Committee that the bank’s management was “deeply sorry for the influence that this incident had on our customers who were unable to access some of our services during the incident period”.
He added that Barclays’s “priority and focus were quickly acting with the interests of our customers who were always in their heads,” while the bank has passed proactively with customers in the first two hours of the incident, which marked the regulators.
