CVS Health Supports Customers, Patients, Members and Colleagues Amid California Wildfires By Investing.com
- CVS Pharmacy stores are reopening because it is safe to do so. If the store has not yet reopened, the pharmacy’s phone lines will be redirected to a nearby store CVS Pharmacy help patients find their prescriptions. Patients with scheduled vaccinations will be notified by e-mail or SMS about any changes to the appointment. Stores also receive additional supplies of basic and emergency items.
- CVS Caremark ® , the company’s pharmaceutical benefits manager, enables pharmacy requests for one-time emergency refills of a 30-day supply of medications for plan members in affected areas.
- CVS Specialty® patients located within the emergency area and taking specialty medications will be contacted to discuss alternative delivery arrangements, if necessary. CVS Specialty is actively reaching out to patients in emergency affected areas who need to schedule or reschedule their orders. Order deliveries are rerouted to temporary patient addresses as needed. Efforts will continue to be made to provide assistance to all patients to ensure they have access to the medicines they need.
- Aetna ® clinical response teams have expanded their engagement with Medicare and Commercial members in potentially affected areas to ensure member safety and access to emergency services.
- Aetna members affected by these wildfires can also seek emergency care anywhere if needed. Aetna will monitor the impact of the wildfires on network physicians, hospitals and other health care providers and will modify its policies for providers and members as needed to provide access to care. Service providers and members can contact customer service with any questions.
- In addition, Aetna is expanding its Resources For Living (RFL) services to ensure that individuals and organizations have access to care regardless of whether it is part of their existing benefits. Services include immediate mental health telephone support, a dedicated crisis support website and information on community resources. Individuals and organizations without an RFL can call 1-833-327-AETNA, and those with an RFL should contact their designated RFL number.
- CVS Health contacts colleagues in affected areas to confirm they are safe and offer crisis support. Information about community resources and emotional support services is available through the company’s employee assistance program.
CVS Health it also works with disaster relief organizations to provide on-the-ground support to local communities.
About CVS Health
CVS Health ® is a leading healthcare solutions company that provides care like no other. We reach more people and improve the health of communities across America through our local presence, digital channels and more than 300,000 dedicated colleagues, including more than 40,000 doctors, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether it’s managing chronic diseases, adhering to medication or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system “and their personal health care” by improving access, lowering costs, and as a trusted partner for every important health moment. And we do it all with heart, every day. Follow @CVSHealth on social media.
Contact with the media
Kara.Page@CVSHealth.com
