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Lloyds Banking Group apologized after sending a buyer to hundreds of pages of information about other clients’ information.
The buyer of his business investment business, Lloyds Bank Direct Investment, received a package that sent his home address in December in December in December, which contained bank derives showing the names, addresses and movements of a portfolio of ten other clients.
The package also contained information about his own portfolio. Most documents followed the movements of someone else’s investment over time and included one portfolio worth more than £ 5 million.
The apology of Lloyds followed after the buyer who received the package filed an appeal to the Bank for a violation of data.
In the E -Mail buyer, a representative of Lloyds Leeds branch said the incident happened because of a “human error”.
“Before sending our quarterly statements, we make an internal statement to ensure accuracy. This procedure involves randomly selecting the number of users of direct investment of Lloyds Bank, print their statements and interpret them internally,” the UE -Poruci said.
“Unfortunately, when the package was admitted to our office, a member of the staff opened it and found your statement at the top. They mistakenly published the entire package at your address without following the correct procedure,” the employee of Lloyds added.
The representative also said that the violation of British data protection rules “was set up for a thorough exploration of this incident.” The violation of personal data that fill in the reporting threshold must be notified to the Office of the Commissioner for the information, the British privacy guard, without the unnecessary delay and within 72 hours of the disclosure of the violation.
The buyer who received the package also reported on ICO data violating. Lloyds did not confirm whether he reported on a violation.
In the same E -Star, Lloyds offered to pay the buyer £ 300 pounds for “troubles and inconvenience”, which he said would be a “fully and final settlement” of the appeal.
Lloyds told the Financial Times: “We seriously take our responsibility for the protection of the data and we are sorry that one customer has received reports on other customers in the post of human error.
“Our procedure was changed in December last year, when it happened to ensure that this is not repeated.”
A person familiar with Lloyds’s approach said that they were contacted customers to inform them that their data had been violated. Lloyds did not confirm whether he was proactively contacted before FT contacted the bank about a violation.
Ico has the power to investigate complaints, reprimand companies and issue fines.
In 2013, he issued a fine of £ 75,000 to the Scottish bank owned by Lloyds after finding that the lender had repeatedly sent faxes who included details about customers of the wrong recipients.
Unlike data involving characteristics, including race, ethnic origin, genetics, religion and sexual orientation, financial data is not automatically classified as a sensitive or “special category” data in accordance with the Data Protection Regulations in the UK.
