Passengers claiming that Southwest loyal customers sound after the Aviocamopani announced changes in her popular Perku passenger on Tuesday.
The Texas carrier has revealed that several changes in the efforts increase the growth of revenue and return to shareholders of profitability, Fox Business reported.
These changes will include adjusting the checked bag policy, which allows all passengers to check for two bags for free. The southwest has not yet announced how much passenger will be charged, although the fee for the third proven bag is listed in the amount of $ 150 at Southwest.com.
Trend of airport for bold travelers come to doors 15 minutes before take off
The move, announced on Tuesday, triggers strong reactions of passengers on social media, and some even threatened to stop Flying southwest If I can no longer receive free checked bags.
“Call what you want – a boycott, a mass exodus, death. Can we do it in a massive wave right now?” One person wrote in the southwestern Reddit thread.
Southwest Airlines has announced that he will no longer offer two free checked bags to all customers, and the passengers of the airline companies are splitting their frustration. (East)
“Back into the coffin,” another person wrote.
“That was literally the last reason why I was still flying in the southwest. Now it’s just a ghost with different colors,” commented the second user in another topic.
“I used to favor [Southwest] For the lack of luggage fees. They will definitely not be my first choice if their prices remain the same, “the Reddit user wrote.
Fox News Digital reached in the southwest for comments.
Starting on May 28, only fast A-list awards prefer members and Customers who travel At the business selection of the price, they will receive two free checked bags. Credit cards for fast prizes will receive their first proven bag for free. Any other customers who do not belong to the two categories will be charged for both proven bags, Southwest statement said.
“It makes sense to be angry with the southwest, because they literally announced the intention of revealing their promise of a brand, promoted as a” transference “regarding the lack of fees or costs for proven luggage,” Gary Leff, a traveler’s expert based in Texas and author of the View from the Wing blog, said Fox News Digital.
Southwest Airlines ends up his policies adapted to customers in an effort “to encourage revenue growth and return to the level of profitability that shareholders expect,” Fox Business reported. (Kevin Dietsch/Getty Images)
“They were dealing with [with] A decade relationship with customers based on a simple and fair value that change, and loyal customers are felt betrayed.
“For five decades, the southwest was a pioneer and maverick, and they announced that Legacy was over.”
Southwest Airlines passengers share their reactions to the end of free checked bags. (East)
Other social media users said they would consider flying with other airlines, although they used to be loyal customers in the southwest, but they do not think the boycott is an answer.
“I’m not a boycott. I flew a lot of SW – but simply because I had to get from point A to point B – and SW could often give me this at the cheapest speed and/or the best times and routes. If SW can still give it to any particular trip, Then okay. But now, other airlines will be considered more often, “commented the second Reddit user.
“It must be shit, but as everyone has already pointed out, they are now like any other airline, so there is no use in boycotting for another just like.
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Leff said southwest once had policies adapted to customers like flexible re -posting or her free checked bags, which helped to distinguish from other major airlines, but these recent changes seem to have damaged the relationship between the airline and many of its customers.
Gary Leff, a travel expert, says that the luggage policy adapted to Southwest customers was a competitive difference in the carrier’s industry. (East)
“Now they introduce basic economical prices that will not be with the tasks of the seat before applying, even if they charge fees for such tasks to buy more expensive tickets. They have reduced the scoring points on the cheapest tickets. They introduce fee for checked bags. They are also inhaled. their boarding procedure, “ Said Leff.
“They will add additional leg seat to the detriment of the leg legs in standard seats,” he added.
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Leff said that, compared to other airplanes, southwest lacks some benefits, such as a seat fun screens, Fast Wi-Fi options and seats with extra leg space, and everyone can discourage passengers from buying a ticket with a carrier.
Customers Loyal Southwest Airlines share their concerns after the airline has decided to end their luggage policy adapted to customers. (East)
“At the same time when the southwest minimizes differentiation between their product and the rest of the industry, they will be behind other airlines as they persecute that same model,” Leff said.
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“In other words, Southwest Airlines renounces its competitive differentiation, while positioning itself at the bottom of the industry for the haunting model.”
Fox Business’ Daniella Genovese contributed to this report.
