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The Treasury Committee in the UK has asked for nine banks and construction companies to describe all the recent IT failures after a three-day interruption in Barclays, caused chaos for millions of customers.
Letters asked them to amount to the number of cases that customers could not access their services for IT failure in the last two years, as well as the number of clients affected and how much compensation had to pay.
Executive Director of Barclays UK Vim Mara received a comprehensive request of the Committee on his The interruption is at the end of January.
Mara was asked to explain what caused the failure, which began on January 31 and left customers without essential banking services such as internet banking and payment and transfer.
The disadvantage caused trouble among Barclays customers more than 20 million, many of which were ready to receive their first check of the year, while others were trying to fulfill the payment deadline after submitting tax refund with HMRC.
“When the Bank’s IT system is reduced, it can be a real problem for our voters who have relied on access to certain services so that they can buy food or pay bills,” Dame Meg Hillier, president of the Treasury Committee, said on Monday.
“To happen at the Main Bank, like Barclays at such a crucial time of the year, or is bad luck or bad planning. Either way, it’s important to find out what happened and what will be done about it. “
Barclays At the time, he acknowledged technical questions and apologized to the customers. He sent an update two days later, saying that “the technical question that affects our customers on Friday and Saturday has been resolved and delayed payments processed”.
The lender in the UK has not yet explained what caused a multi -day break, although people were introduced to the bank that it was not related to Cyber attack or malicious activity.
Barclays is also required to give an initial assessment of the compensation, which he expects to be paid as a result of interruption and whether he expects to increase false transactions during and immediately after the IT failure.
The Committee also said that the widespread closure of the High Street Bank branch make technological omissions “more painful” for customers.
