The Australian couple spoke of a “traumatic” moment when the body of a dead passenger was placed next to them on a Qatar Airways flight.
Mitchell Ring and Jennifer Colin, who traveled to Venice on a dream holiday, said the Australian channel 9, the woman died in a pass by them during the Melbourne flight to Doha.
The couple say the cabin crew was sitting on her corpse, which was covered with blankets, besides Mr. Ring, the remaining four hours of flight and did not offer to move it, despite the fact that there were empty places.
Qatar Airways said he apologized for “any inconvenience or trouble that this incident could cause,” adding that he was in the process of contacting passengers.
Mr. Ring said the staff answered “at any time” when the woman collapsed, but that “unfortunately the lady couldn’t save herself, which was quite hoarse to watch,” he told for the Current program of the affair.
The cabin crew tried and failed to move her body toward the business class, he explained.
“They tried to direct her toward the business class, but she was a pretty big lady and they couldn’t break her through the passage.
“They looked a little frustrated, and then they just looked at me and saw the seats available beside me – my wife was on the other side, we were in a series of four.
“They said,” Can you get over please? “And I just said,” Yes, no problem. “
“Then they put a lady in the chair I was in.”
Mrs. Colin said she was shocked when her husband said she was asked to move upstairs: “I said,” Will she put her there? “
While Mrs. Colin could move to an empty seat nearby, Mr. Ring said that she did not give him the opportunity to do so a cabin crew – even though there were empty places.
When the plane landed four hours later, he said that passengers were asked to remain placed while medical staff and police entered the ship.
“The ambulance officers began to pull the blankets from the ladies,” Mr. Ring said.
“I have to see her face.
“I can’t believe they told us to stay.”
The couple said that Qatar Airways or Qantas did not contact them or provide them with no support, and the airline through which they booked the flight.
“They have a duty to care for their customers as well as their staff,” Mr. Ring said.
“You should contact us to make sure you need some support, do you need any counseling?
“I don’t really know how I feel and I would like to talk to someone to make sure I’m fine.”
Mrs. Colin called the experience “traumatic” and said, “We fully understand that we cannot consider the airline responsible for the death of a poor lady, but there must be a protocol that will take care of customers on board.”
In a statement, Qatar Airways said: “First of all, our thoughts are with a family of passengers who unfortunately passed away on the ship of our flight.
“We apologize for the inconvenience or trouble that this incident could cause, and in the course we are contacting passengers in accordance with our policies and actions.”
Qantas spokesman said: “A process for handling incidents on an aircraft like this manages an operating airline, which is Qatar Airways in this case.”
