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Consumers have filed a record number of cars for cars with a financial ombudsman in the UK, increasing pressure on regulators ahead of the Key Court of Court next month.
The financial ombudsman service announced on Tuesday that in three months to December she received 18,658 new cases about cars for cars, claiming credit cards as a product that is subject to the most amazing complaints in Britain financial sector.
Fast growth emphasizes that car loans quickly become the largest scandal with consumer financing in the UK, as banks paid £ 50 billion for payment fees.
Controversy added a feeling of restlessness At FOS after his executive director unexpectedly gave up last month, for days before the president of the historically low-key had called for a “radical” earthquake of his rules and announced plans to leave.
The City of London City Heads criticized the Ombudsman – an independent body that is subject to the rules written by the financial behavior – because they have granted fees too quickly to customers, which bosses say to distract foreign investors from the sector.
The government answered by calling for Review fee system.
Data for the last quarter of 2024 show cases of cars of car funded at Ombudsman Rose for a third from the previous quarter and more than tripled compared to the year earlier to reach their highest record.
The data also include contracts for purchases and conditional sales traffic.
Cases of car financing continued to pile up with Ombudsman despite the FCA stopped the procedure for complaints in this area, while regulators are waiting for the outcome of key court cases.
The Supreme Court is next month complaint By the loan provider in challenging the verdict last year from the appellant’s court, which shocked the banks by fighting consumers in their complaints on “secrets” of the commission on cars.
The verdict that it is illegal for banks to pay the commission of a car to the buyer’s consent to the customer’s informed consent has encouraged HSBC analysts to evaluate that the total cost of banks for banks could reach £ 44 billion.
The December Court’s decision was followed by a Barclays challenge against FOS verdict that she had unjustly added a commission of £ 1300 in a car loan costs in 2018. It’s Barclays attractive against that decision.
While these cases are completely resolved and FCA is completed with a break on the proceedings of appeals, Ombudsman is unable to make decisions on car loan requirements.
“We continue with the large quantities of cases of the financial financing commission and we would encourage companies to consider whether the complaints are temporary complaints covered by temporary complaints,” said James Dipple-Johnstone, a temporary main Ombudsman.
In order to avoid the logic of cases, Ombudsman conducts a preliminary investigation into cases of cases of car, which Depple-Johnstone said that “he would” ensure that we can solve them as quickly as possible when we have the clarity we need “.
Despite the larger cases of loan loan, the total number of complaints submitted in Ombudsman was demolished at 68,430 in the last quarter of 2024, which is a 7 percent drop over the previous quarter.
Professional representatives have filed almost 80 percent of car loans in three months until December, such as the requirements management companies, which on behalf of the consumer bring in exchange for reducing any fee allocated.
Ombudsman, who decided to start Charging companies to manage the requirements In order to perform cases from next month, he said such organizations made up 47 percent of all their complaints between April and December last year, which is 21 percent in the same period a year earlier.
Fos said 36 percent of cases that were directly launched by consumers supported, while only 26 percent of the complaints filed by professional representatives supported.
